Webinar replay · Recorded Wed, Sept 16
The Truth About AI in Dental Billing
People + technology, not people vs. technology.
Missed it live, or want a second look? Watch the full session on where AI helps, where it falls short, and what still needs a human eye, plus the live Q&A with Steph and Alex.
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What you'll learn
The AI buzzword problem
Why AI means something different at every vendor, and why that gap matters for your bottom line.
True adaptive AI vs. automation
The real difference between systems that learn and rule-based bots that just follow a script.
Where automation quietly breaks down
Real examples, EOB downgrades, one-off contractual adjustments, and payer quirks, where a human catches what a bot misses.
Price vs. value
The real cost of going AI-only, and why the cheapest quote is not always the cheapest outcome.
The people + technology model
How pairing adaptive AI with experienced billers protects revenue that automation alone leaves on the table.
Questions to ask any AI vendor
A practical checklist for evaluating whether a billing partner's AI claim actually holds up.
Replay available
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Hosted by
Steph Neville
VP of Business Operations at Dental Claim Support. Steph has spent 30 years in dental billing, from clinical assisting to revenue cycle leadership, and brings that hands-on experience to every session.
Joined by
Alex Sorbello
DCS Senior Operations Manager. A dental office manager turned RCM leader, Alex is on the forefront of AI in dental billing and joined Steph for the live Q&A.
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